Orders & Delivery
Processing Times & Order Details
All orders will be processed within 3 business days of the order being entered into our system (excluding public holidays & weekends). All major Australian credit cards are accepted, however if you have any concerns, please contact us directly. From time of order processing, please allow 10 business days for Australian postage keeping in mind that during high volume periods delays may be encountered. International postage times will vary.
Freight costs & tracking
Tracking numbers are provided relevant to the order. Please refer to your order confirmation email for details. Visit www.auspost.com.au for further information regarding freight times & parcel tracking.
Shipping fees within Australia are automatically calculated at checkout; and postage is calculated based on the total weight of the order and delivery address.
International freight - freight will be automatically calculated at checkout. All customs, duties or taxes applied to your order at the point of import into another country are the responsibility of the purchaser.
Items are packaged to arrive safely. In the unlikely event of an item arriving damaged please contact us within 14 days of receipt of goods.
All prices are in Australian dollars with GST included. Prices are subject to change without notice, including freight options. All items remain the property of Heide until paid for in full. Please retain your receipt as proof of purchase.